P&O Cruises Australia is thrilled to welcome Deborah Cogin to the role of Vice President of Guest Experience Hotel Operations who joins the team from Sydney’s Bridgeclimb.
With a strong background in operations and tourism, Deborah admits she’s already addicted to the energy and pace of the cruise industry since joining the team in October.
“Joining P&O Cruises has been one of the most dynamic and satisfying times in my career to date, I feel completely at home. The team at P&O has been the highlight - both ship and shore. I’m really enjoying their stories, insights and humble achievements and really inspired by their commitment and enthusiasm.”
Deborah said her undivided attention is focussed on ensuring her team is confident to deliver a guest experience that leaves a lasting positive impression that surpasses expectations and delivers commercially.
In a rapid fire ‘get to you know you’ interview, P&O reveals:
- Deborah’s favourite place onboard: “I absolutely love ‘Sail Away’ when the teams and guests come together to celebrate, it’s electric. Avalon Café is my go-to every morning to see our wonderful baristas working tirelessly and greeting our guests with a warm and welcoming smile, a great way to start the day on board.”
- How she deals with stress and stays motivated: “Laughter is key and seeing the upside in most situations. We work in a fun industry that requires intense focus and energy, so staying balanced is key. It’s a great industry where we get to craft unique guest experiences that last a lifetime, now that’s motivating!”
- The most useful career skill/experience Deborah is bringing to P&O Cruises: “Given the current climate, ruthless prioritisation. There’s much to do and not enough hours in the day!”
Deborah replaces Thomas Karlsson who is returning to Europe for a new role within the Group at Carnival UK.
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